The global wholesale giant METRO is suffering infrastructure problems and issues with store payments following a recent cyberattack.
Metro employs around 95,000 people in 681 stores globally, the majority of which are in Germany, and its revenues are expected to exceed 24.8 billion euros in 2020. It runs 661 wholesale outlets under the METRO and MAKRO brands.
With the assistance of external specialists, the company’s IT department is currently investigating the incident to determine what caused this prolonged outage.
Metro experiences a partial infrastructure outage for several technical services.
“METRO/MAKRO is currently experiencing a partial IT infrastructure outage for several technical services. METRO’s IT team, together with external experts, immediately launched a thorough investigation to determine the cause of the service disruption.
Despite the fact that its stores are still open, METRO says that it was compelled to set up offline payment methods and that online purchases are being delayed.
“Online orders through the web app and online store are being processed but delays need to be expected, as well.”
The company has informed the relevant authorities of this security incident, and it is ready to assist with any further attacks-related investigations.
‘We will continue intensive analysis and monitoring and provide updates as required. METRO sincerely apologizes for any inconvenience the incident is causing for any of its customers and business partners.’: they conclude the statement.
Although the company withheld technical information regarding the attack, Metro’s issues imply it was a ransomware attack victim.